When your order is placed on our website, you will see a “Thank You" page, which will have an online order confirmation number on it. This is a confirmation that your order has been successfully placed. Your order is then sent over to a secure connection to Kee Wah Bakery Online Shop. Your order will then be processed and shipped out within 1-2 business days. You will receive an email confirmation once your order has been downloaded and received at Kee Wah Bakery Online Shop. If there are any problems with your order, one of our customer service associates will contact you by phone or by email within 24 hours.
After you place an order, if there is no “Thank You" page appearing on your screen, or if you do not receive an “Order Confirmation” email within 24 hours of placing your order, please contact us at firstname.lastname@example.org. Someone will respond within 24 hours.
If your order has not already been processed, delivered, or is not already on its way to being delivered, we can easily cancel it; please contact our ordering department immediately at email@example.com. If you order has already been processed and sent out for delivery, we will be unable to cancel it.
Our general products are shipped FOB Los Angeles, California, usually within 2 business days. We do not process orders on weekends, orders placed on Friday usually shipped on following Monday (except for holiday). Orders placed on Saturday and Sunday are shipped on the following Tuesday.
Shipping time is calculated after the order is shipped (after the order is processed which takes 1-2 days); e.g. if a package is received on Thursday requesting 3-Day UPS service, it will be shipped no later than on following Monday. The first day after ship is Tuesday, and the package will arrive on Thursday.
Bridal Cakes Orders are made to order, it will take 1 week to prepare for shipping. If you have a special occasion date deadline to meet, please allow 1-2 weeks to process and another week for shipping. When our order department receives a bridal cakes order, our staffs will reach out to you and discuss the actual required date and shipping options, in order to ensure you will receive the cakes fresh and on time for your special occasion. For more information, please email firstname.lastname@example.org
Shipping charges are calculated at checkout before credit card information is requested. Calculation is based on the quantity, weight and destination of your order. We partner with UPS (United Parcel Service) and USPS (US Postal Service). Transit time ranges from 2-6 business days (Mon-Fri), depending on destination. You may check your transit time at the UPS website based on zip code. We ship from zip code 91754.
All orders over $250 require an adult signature upon delivery.
Customer is obligated to provide accurate address to assure prompt delivery. Wrong or undeliverable address will incur additional shipping charges to customers and Kee Wah will not be responsible or refund for any “returned/undeliverable" packages.
Occasionally keewah.us offers certain “Free Shipping items”; keewah.us reserves the right to choose the carrier for the benefits of customers. “Free Shipping” is good for “ground” shipping only, expedited service is additional charge. Undeliverable address will incur additional shipping charges to customers and Kee Wah will not be responsible or refund for any “returned/undeliverable" packages.
Currently, due to the higher risk in credit card fraud, Kee Wah Los Angeles does not offer or provide international shipping. Sorry for any inconvenience caused.
You will receive an email notice with your Order Tracking Number when your order is shipped. You may also log into Your Account at www.keewah.us to check your order status. Any questions, please contact us.
Due to our food products, returns or exchanges are only accepted within 3 calendar days of receipt. If the item(s) is damaged or shipped in error and in its original condition (unused and unopened), we will gladly refund or replace. Before any return or exchange can be initiated, you must contact our customer service department. Please provide details of your original order information, problem or issue description, pictures and email to email@example.com. Someone will contact you and provide instruction of your next steps.
Returns Department Kee Wah Corporation
729 West Garvey Avenue
Monterey Park, CA 91754
Most of our online products are made to order and we try our best to keep the freshness of our pastries as they are shipped. In most cases, we encourage our customers to consume within 7 days after receipt. On Mooncakes, due to its special ingredients, you may keep them without refrigeration up to 3 weeks. Otherwise, refrigeration is highly recommended for a longer preservation on all products.
Kee Wah Bakery Los Angeles operates http://www.keewah.us. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of www.keewah.us. We use your Personal Information only for providing and improving www.keewah.us. By using www.keewah.us, you agree to the collection and use of information in accordance with this policy.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name.
Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol (“IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze data.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information about Kee Wah Bakery.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use “cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
All content on this site, including, but not limited to: informational content, graphic images, and program code such as htmls and java scripts are the copyrighted material of Kee Wah Corporation, Los Angeles, Kee Wah Bakery Limited (HK), and Kee Wah San Jose Inc (all namely KEE WAH), and may not be reproduced in any manner without the expressed written consent of KEE WAH. All prices listed are accurate to the best of our ability. In the rare case an item is listed incorrectly, www.keewah.us reserves the right to refuse to sell the item at the listed price. All pricing listed on www.keewah.us are not guaranteed the same price offered at retails. All prices are subject to change without notice. Please note that upon placing an order, a receipt is automatically emailed confirming the purchase summary. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that www.keewah.us shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, www.keewah.us shall issue a credit to your credit card account in the amount of the incorrect price.
All transactions submitted to us are encrypted with 128 bit SSL security and cannot be intercepted by outside parties, guaranteed! When your browser is in secure mode, you will notice a lock icon at the bottom of the browser; so rest assured!
- Add E-Gift into cart and check out like regular product
- www.keewah.us will email you an E-Gift code after payment is approved.
- Email/forward the code to your gift recipient as desired.
- Gift recipient will need to enter the code on checkout page as a payment option. The order amount will be deducted from the E-Gift value, the remaining value can be used towards next purchase. If order amount exceeds E-Gift value, a credit card is needed to complete the check out process.
- Note: please keep CODE safely and do not disclose to anyone else other than the gift recipient; www.keewah.us is not responsible for code lost.