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Shipping & Returns

Domestic Shipping (USA)

Our general products are shipped FOB Los Angeles, California, usually within 2 business days. We do not process orders on weekends, orders placed on Friday usually shipped on following Monday (except for holiday). Orders placed on Saturday and Sunday are shipped on the following Tuesday.

Shipping time is calculated after the order is shipped (after the order is processed which takes 1-2 days); e.g. if a package is received on Thursday requesting 3-Day UPS service, it will be shipped no later than on following Monday.  The first day after ship is Tuesday, and the package will arrive on Thursday.

Bridal Cakes Orders are made to order, it will take 1 week to prepare for shipping.  If you have a special occasion date deadline to meet, please allow 1-2 weeks to process and another week for shipping.  When our order department receives a bridal cakes order, our staffs will reach out to you and discuss the actual required date and shipping options, in order to ensure you will receive the cakes fresh and on time for your special occasion.  For more information, please email customerservice@keewah.us

Shipping charges are calculated at checkout before credit card information is requested. Calculation is based on the quantity, weight and destination of your order. We partner with UPS (United Parcel Service) and USPS (US Postal Service). Transit time ranges from 2-6 business days (Mon-Fri), depending on destination.  You may <u>check your transit time at the UPS website</u> based on zip code.  We ship from zip code 91754.

All orders over $250 require an adult signature upon delivery.
Customer is obligated to provide accurate address to assure prompt delivery.  Wrong or undeliverable address will incur additional shipping charges to customers and Kee Wah will not be responsible or refund for any “returned/undeliverable” packages.

Free Shipping Items

Occasionally keewah.us offers certain “Free Shipping items”; keewah.us reserves the right to choose the carrier for the benefits of customers. “Free Shipping” is good for “ground” shipping only, expedited service is additional charge.  Undeliverable address will incur additional shipping charges to customers and Kee Wah will not be responsible or refund for any “returned/undeliverable” packages.

International Shipping

Currently, due to the higher risk in credit card fraud, Kee Wah Los Angeles does not offer or provide international shipping.  Sorry for any inconvenience caused.

 

Calculating Your Order Cost in a Foreign Currency

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator.

Order Tracking

You will receive an email notice with your Order Tracking Number when your order is shipped. You may also log into Your Account at www.keewah.us to check your order status. Any questions, please contact us.

 

Return and Exchange

Due to our food products, returns or exchanges are only accepted within 3 calendar days of receipt. If the item(s) is damaged or shipped in error and in its original condition (unused and unopened), we will gladly refund or replace. Before any return or exchange can be initiated, you must contact our customer service department.   Please provide details of your original order information, problem or issue description, pictures and email to customerservice@keewah.us. Someone will contact you and provide instruction of your next steps.

Returns Department Kee Wah Corporation 
729 West Garvey Avenue
Monterey Park, CA 91754

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