A: Mooncakes are seasonal pastries and only available during the Mid-Autumn Festival of each year, around 3 months before Lunar Calendar August 15 (aka Moon Festival). They are generally available in August and September every year. Sign up to our newsletter at www.keewah.us and be the first to know about our newest arrivals, latest promotions and discounts. For corporate/large/customized order please email request to mooncake@keewah.us.

答：月餅是季節性的，每年農曆八月十五日的前三個月，即大約新曆七、八月才會開始有，到大約十月賣完。在 www.keewah.us 網頁訂閱我們的電子報，您就可以從我們這裡獲得每年月餅開賣的第一手消息！公司/量大/訂造的訂單可電郵至 mooncake@keewah.us。"

Mooncakes are made locally in the U.S.A., but we also offer Made in Hong Kong mooncakes for some customers' preference.

答：您在洛杉磯奇華買到的月餅是在美國本土生產的。我們也限量提供香港製造月餅以應需求

A: Made in Hong Kong mooncakes are imported from Hong Kong. Made in USA mooncakes are made locally in Los Angeles facility. There is no quality difference. Both use the same fine quality ingredients. On occasion, the yolks found in the imported mooncakes are more ""oily"" and more moist than the local made ones. This is due to the shortage of salted egg yolk supplies locally.

答：質量上是沒有分別的。它們同樣以優質食材炮製而成。香港製造的奇華月餅由香港運抵，美國製造的奇華月餅則產自美國本土烘焙設備。您可能會發覺香港製造的月餅內的蛋黃比美國製造的有更濕潤和多油，那是由於本地鹹鴨蛋供應短缺所致

A: PLEASE DO NOT CONSUME if you are allergic to nuts, eggs, and dairy. Our moon cakes contain peanut oil and egg, and it is produced in a facility that processes cereals containing gluten, eggs, peanuts and their products.

答：如果您對堅果，雞蛋和牛奶過敏，請勿食用奇華月餅。奇華月餅使用純正花生油和雞蛋製造。生產製程中，其設備或生產管線有處理含有麩質的穀類、雞蛋和花生等及其製品，請視乎您個人身體狀況斟酌食用

A: There is no printed expiration date. However, you can find the Best-By date on either the outside of the moon cake gift box or you can find it printed individually on the back on the moon cake wrapper. Your purchased moon cakes are good for up to 8 months without opening its original packaging and keeping it in a cool dry place. Kee Wah moon cakes do not consist of preservatives. For longer preservation, please store in refrigerator. If wrapper is open, please consume within 7 days or store in refrigerator.

答：奇華月餅的包裝上並沒有印刷有效期，但您可以在月餅外盒, 或在單個月餅包裝袋上找到最佳建議食用日期。已購買的月餅在未開封和存放於陰涼乾燥處的情況下可以保質8個月之久。由於奇華月餅並沒有加入防腐劑, 若想長期保存, 請儲於冰箱內。如果包裝袋已被拆開, 請儲於冰箱內保鮮或在7天內食用完畢

A: You may put the unfinished portion in an air-tight bag/container and store in the fridge. Simply follow the heat up instruction below when you are ready to enjoy the moon cake again. To warm up a refrigerated moon cake, use microwave: 15-30 seconds on medium high or until it's warm to your preference, or oven: reheat it at 350 F for 6-10 minutes or until warm to your preference.

答: 您可以把未食用完畢之月餅放入一個密實拉鏈袋中, 再存放於冰箱。到下次想食用時, 用微波爐以中高溫加熱15至30秒, 或放進焗爐以350度加熱6至10分鐘, 或直至達到您喜愛的溫度為止

A: We do not have store in New York. But we do have an authorized distributor in New York (address below). Please call them at (212) 966-1080, to find out what other vendors they also distributes to. Po Wing Hong Food Market: 49 Elizabeth Street Ground Floor, New York, NY 10013

答：奇華在紐約沒有分店，但有寶榮行食品中心為授權代理分銷商。想知道更多有售買奇華產品的其他零售商資料，可撥電(212) 966-1080。寶榮行食品中心地址：49 Elizabeth Street Ground Floor, New York, NY 10013

A: Mooncakes are seasonal pastries and only available during the Mid-Autumn Festival of each year, around 3 months before Lunar Calendar August 15 (aka Moon Festival). They are generally available in August and September every year. Sign up to our newsletter at www.keewah.us and be the first to know about our newest arrivals, latest promotions and discounts. For corporate/large/customized order please email request to mooncake@keewah.us.

答：月餅是季節性的，每年農曆八月十五日的前三個月，即大約新曆七、八月才會開始有，到大約十月賣完。在 www.keewah.us 網頁訂閱我們的電子報，您就可以從我們這裡獲得每年月餅開賣的第一手消息！公司/量大/訂造的訂單可電郵至 mooncake@keewah.us。"

A: To order our bridal cakes, you will need to fill out the order form that pops up when you click the add-to-cart button. Once we receive your order, one of our staffs will contact you to confirm the order details, such as shipping date, required date, quantity, packaging etc, in order to make sure our customer will receive the order correctly and on time. After that, an invoice through email will be sent to you for online payment, we will start the production once the money is confirmed receipt.

答：要購買奇華中式喜餅，請填好在喜餅產品按加入購物車後出現的訂購表格。為確保您能準時無誤地收到喜餅，一經收到您填交的資料，我們會有專人聯絡您確認訂購細節，如產品數量，收貨日期和包裝等，而付費方式會經由電郵傳發給閣下，付費一經確認後便開始製作

A: Our bridal cakes are made to order, please order 4 weeks in advance to assure adequate time to process and deliver.

答：奇華中式喜餅是按訂單才做的，為了能有足夠時間製作及郵寄，請在一個月前訂購

A: They are freshly made to order and perishable. Please consume within 5-7 days upon receipt.

答：奇華喜餅是按每張訂單新鮮製成，屬易腐食品，請於收到產品五至七天內食用完畢

A: For general corporate/bulk order please email to cs@keewah.us. For Mooncakes corporate order/customization, please email to mooncake@keewah.us.

答：一般的公司/量大的訂單請電郵至 cs@keewah.us 。而有關月餅的公司訂購/度身訂造訂單請電郵至 mooncake@keewah.us

A: We offer products both MADE IN HONG KONG and U.S.A. They are specified in each item listing. Short cakes, bridal cakes, yolk cakes, wife cakes, homemade cookies are freshly made in our US facility.

答：我們提供香港製造及美國本土生產的奇華產品。每項產品皆有在包裝上註明產地。金酥，喜餅，蛋黃酥，老婆餅及手製曲奇都是由美國本地烘焙設施新鮮製造。"

A: A Best By date can be found on the product. However, your cookies are good for 4 to 6 months without opening its original packaging when being kept in a cool dry place. If you have further question, please contact us.

答: 您可以在產品包裝袋上找到最佳建議食用日期。已購買的奇華蛋卷, 曲奇或其他小食在未開封和存放於陰涼乾燥處的情況下可以保質4至6個月之久

A: Rewards points earned directly on our national website (www.KeeWah.us) can be used and redeemed automatically next time you check out on the website. Please visit our reward program page (reward program page address) for details.

答：積分可從於 www.keewah.us 網購時所賺取，而在下一次在此網購結賬時選擇兌換使用。詳情請瀏覧網購積分計劃 (Reward program page address)。"

A: Rewards/star points earned on our local website (www.keewahla.com) or at any of our South California stores cannot be redeemed at this website (www.KeeWah.us). Those points can be redeemed on www.KeeWahLA.com or any or our 4 retail stores in Southern California. Points are not interchangeable between www.KeeWah.us and www.KeeWahLA.com.

答： 在 www.KeeWah.us (美國國內郵寄網站) 得到的網購積分只適用於www.KeeWah.us ，而並不通用於 www.KeeWahLA.com (洛杉磯本地分店網站) 或其他奇華網站

A: We do not accept Paper Gift cards on websites. You can redeem Paper Gift Cards at any of our Kee Wah Bakery around the world.

答：不可以。但您可以在全球任一間奇華分店兌換紙質實體禮品卡

A: Plastic Gift Card can only be used at our Southern California local stores or online at www.KEEWAHLA.com

答：不可以。您只可以在南加州內的奇華分店兌換膠質實體禮品卡